Refund and Returns Policy
Our policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To qualify for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
Several types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept intimate or sanitary products, dangerous products or flammable gases or liquids.
Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products
To make a return, you must present us with a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are some situations where only a partial refund is given: (if applicable)
* Books with obvious signs of use.
* CDs, DVDs, VHS tapes, software, video games, tapes, or vinyl records that have been opened.
* Any item that is not in its original condition, that is damaged or that has some parts missing for reasons that are not due to an error on our part.
* Any item that is returned more than 30 days after delivery.
OUR FEES FOR RETURN FOR THE UNITED STATES
Damages and issues (Defective Products )
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products, return is full free shipping. This means your shipping fee is $0.00 and the Re-stocking fee is $0.00
Your responsibility (Customer Remorse)
Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake, doesn't need any more or wrong products so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping.
Refunds (if any)
Once we have received and inspected the returned item, we will email you to confirm that we have received it. We will also inform you of our decision on whether to approve your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.
Late or Missing Refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Next, contact your credit card company, as there may be a delay before your refund is officially posted.
Next, contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps, you have not received your refund, please contact us at info@mo-stache.com.
Sale Items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.
Exchanges (if applicable)
We will only replace an item if it is defective or damaged. If in this case you would like to exchange it for the same item, please email us at info@mo-stache.com and send us your item to 305 W 45th St, 1A, New York, NY 10036, United States.
Gifts
If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver, and they will know that you have returned the item.
Shipping
To return a product, you must mail it to: 305 W 45th St, 1A, New York, NY 10036, United States.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
